Seen on X

Problems people describe in public posts on X, grouped by what went wrong. We count people, not posts, and we don't show who wrote them.

These are not complaints filed on qomplain: nobody here has confirmed anything with us. If one happened to you, tell us, and it counts.

• Refunds that never arrive

  116 people described this on X between August and November 2026.

  People are owed money back for cancelled bookings, returns, credits or defective goods, and it stays unpaid after weeks or months of chasing. Refunds should be paid on a stated date, with a status the customer can see.

  For example

  • A refund for a cancelled flight was promised, but months later the money still has not reached the customer.
  • A returned item was received by the seller, yet weeks on there is still no refund and no explanation.
  • Support keeps promising to escalate the refund, then blames the payment provider, and nothing arrives.

  Named most: SpiceJet (14), Jio (6), Flipkart (5), Amazon (5), IRCTC (5).

  Example posts on X: post 1, post 2, post 3

  This happened to me too

• Bank and payment accounts frozen without reason

  97 people described this on X between August and November 2026.

  Banks, payment providers and exchanges freeze or close accounts and hold the money, often with no stated reason, no warning and no way to reach a person. They should give a written reason, a deadline and a route to get the funds out.

  For example

  • The bank froze the account with no reason given, and the customer could not reach anyone who could explain.
  • A trading or betting account was closed for an alleged breach, with the balance kept and no evidence shown.
  • An account was restricted and the balance withheld even after identity documents and bank statements were supplied.

  Named most: Wise (6), Santander (5), PayPal (4), Instagram (3), Stripe (3).

  Example posts on X: post 1, post 2, post 3

  This happened to me too

  This is now an issue on qomplain, with what helps: see the issue.

• No way to reach a real person

  91 people described this on X between August and November 2026.

  Chatbots, phone menus and automated replies block customers from a human who can decide anything. A visible route to a person, and one who can act, would fix it.

  For example

  • The chatbot loops through the same automated replies and never offers a way to speak to a real person.
  • The phone system hangs up or sends callers round in circles, and emails go unanswered for days.
  • Support exists only as an AI assistant, so a simple problem cannot be passed to anyone who can decide.

  Named most: AT&T (3), StubHub (3), Meta (2), Xfinity (2), Delhivery (2).

  Example posts on X: post 1, post 2, post 3

  This happened to me too

• Parcels and orders that never arrive

  72 people described this on X between August and November 2026.

  Orders are marked delivered or lost, delivered to the wrong address, or never shipped, and support gives only automated replies. Proof of delivery and quick refunds or reships would fix it.

  For example

  • The tracking says delivered, but nothing arrived, and the customer is told to ask the neighbours.
  • Support closes the chat after only automated replies, so the missing parcel is never investigated or refunded.
  • A lost parcel is admitted by the courier, yet the refund covers only the goods, not the shipping.

  Named most: Amazon (14), UPS (8), FedEx (5), Uber Eats (3), Just Eat (2).

  Example posts on X: post 1, post 2, post 3

  This happened to me too

• Warranty claims refused or dragged out

  69 people described this on X between August and November 2026.

  Products fail soon after purchase, and sellers deny warranty, blame the customer, stall repairs or return items still broken. Clear warranty terms and fixed repair deadlines would help.

  For example

  • A product failed within weeks or months of purchase, and the maker refused the warranty over a minor excuse.
  • A warranty repair dragged on for weeks, the item came back still broken, and the case was marked fixed.
  • The warranty ran out while the customer waited for a repair appointment that never happened.

  Named most: Samsung (5), boAt (3), Tesla (3), Google (2), Ola Electric (2).

  Example posts on X: post 1, post 2, post 3

  This happened to me too

• Doctor appointments impossible to get

  58 people described this on X between August and November 2026.

  Patients must phone or click at 8am, redial dozens of times, or use online forms that close, and still get no appointment or callback. More booking routes and advance booking would fix it.

  For example

  • Patients must phone at 8am, join a long queue, and find every appointment gone within minutes.
  • The only route is an online form or phone line, and callers are told no appointments remain today.
  • Routine appointments are weeks away, so people keep ringing every morning just to be seen for basic care.

  Named most: NHS (26), NHS GP surgery (6).

  Example posts on X: post 1, post 2, post 3

  This happened to me too

• Hours on hold and in queues

  57 people described this on X between August and November 2026.

  Callers wait one to four hours on the phone, get cut off, or are sent to the wrong line, and some give up. Callbacks, shorter queues and honest wait times would help.

  For example

  • Callers spend more than an hour on hold, then the call is cut off before anyone answers.
  • The quoted wait time is wrong again and again, and a whole morning is lost to hold music.
  • After hours on hold across several days, chat sends the customer back to the phone line.

  Named most: IRS (14), HMRC (2).

  Example posts on X: post 1, post 2, post 3

  This happened to me too

• Tickets not delivered or refunded

  47 people described this on X between August and November 2026.

  Buyers pay for tickets that never arrive, are cancelled late, or are resold by scammers, and refunds are slow or refused. Marketplaces should guarantee delivery and pay refunds promptly.

  For example

  • A cancelled concert's refund was delayed for weeks, or refused, with only vague promises from the seller.
  • Tickets paid for never arrived, and support could not be reached while the event date came closer.
  • The card provider rejected the chargeback, and the ticket seller still refuses to return the money.

  Named most: StubHub (21), Ticketmaster (15), TicketSwap (3), Live Nation (3), viagogo (2).

  Example posts on X: post 1, post 2, post 3

  This happened to me too

• Visas, passports and permits take months

  41 people described this on X between August and November 2026.

  Applications for visas, residence cards, passports and licences stall for months with no status updates, repeated document demands and receipts that are not accepted. Published deadlines and status tracking would help.

  For example

  • A passport or residence renewal has been stuck for months with no status update or reason for the delay.
  • Applicants are repeatedly asked for the same documents or police verification they have already supplied.
  • Work permits expire while renewals are still pending, leaving families unable to work or plan ahead.

  Named most: AIMA (6), IRCC (4), Ministry of the Interior (4).

  Example posts on X: post 1, post 2, post 3

  This happened to me too

• Subscriptions you cannot cancel

  40 people described this on X between August and November 2026.

  Starting a subscription takes a click, but cancelling needs a phone call, hits an error, or is blocked by a locked account. Cancelling should be as easy online as signing up.

  For example

  • Signing up took a minute online, but cancelling needs a phone call during limited office hours.
  • The cancel button is missing or errors out, so monthly charges keep coming despite repeated requests.
  • A suspended or locked account still gets billed, and the subscription cannot be cancelled without logging in.

  Named most: Apple (2), X (2), OpenAI (2).

  Example posts on X: post 1, post 2, post 3

  This happened to me too

  This is now an issue on qomplain, with what helps: see the issue.

• Lost luggage and unpaid baggage claims

  35 people described this on X between August and November 2026.

  Airlines lose or damage bags, then take weeks or months to pay or never answer. A fixed payout deadline and a simple claim form would help.

  For example

  • Luggage was lost for weeks, with no location updates and only conflicting answers from airline staff.
  • The airline offered only a small voucher for lost bags, and promised reimbursement never arrived.
  • A suitcase came back damaged or with items missing, and the claim has been pending for months.

  Named most: Iberia (4), American Airlines (4), British Airways (4), Air Canada (2), WestJet (2).

  Example posts on X: post 1, post 2, post 3

  This happened to me too

• Flight disruption compensation refused or unpaid

  33 people described this on X between August and November 2026.

  Cancelled and delayed flights leave passengers stranded, rebooked without consent, and denied compensation they are owed. Airlines should pay legal compensation and care without forcing disputes.

  For example

  • A cancelled or long-delayed flight led to compensation being refused, citing a cause the passenger disputes.
  • Compensation was confirmed or ordered by a dispute body, but the airline still has not paid it.
  • Stranded passengers paid for hotels and taxis themselves, and the promised reimbursement never came.

  Named most: easyJet (5), Air Canada (4), British Airways (3), Ryanair (3), American Airlines (3).

  Example posts on X: post 1, post 2, post 3

  This happened to me too

• Fees added late or too high

  30 people described this on X between October and November 2026.

  Service fees, convenience fees and add-ons appear at checkout or are bundled in, making the real price far above the listed one. Show the full price up front.

  For example

  • Service and delivery fees appear only at checkout, adding a large share to the advertised price.
  • Ticket fees stack on top of the chosen price, leaving the buyer paying far more than expected.
  • Extra charges were added after the agreement, such as add-ons that had to be bought to complete the sale.

  Named most: Ticketmaster (9), StubHub (5), Uber Eats (3), Chowdeck (2).

  Example posts on X: post 1, post 2, post 3

  This happened to me too

• Online accounts banned or locked out

  27 people described this on X between August and November 2026.

  Users are suspended, banned or locked out of apps and platforms, often while a paid plan keeps running, and appeals get only automated replies. A human review with a clear reason and a time limit would fix it.

  For example

  • An account was suspended with no clear reason, and the appeal was answered only by automated replies.
  • A paid subscription kept billing while the account stayed locked, and cancelling was impossible.
  • Verification codes never arrive, so the owner cannot get back into the account or remove payment details.

  Named most: X (8), WhatsApp (3), Anthropic (2).

  Example posts on X: post 1, post 2, post 3

  This happened to me too

• Energy and water bills that suddenly double

  25 people described this on X between September and November 2026.

  Customers see energy and water bills rise sharply with no change in use, with unclear charges and estimated readings. Clear explanations, meter checks and notice of rate changes would help.

  For example

  • The electricity bill roughly doubled in a year, although the household used no more than before.
  • A water or gas bill jumped sharply with unclear charges and only vague explanations from the supplier.
  • The bill was estimated despite submitted meter readings, and the supplier refuses a physical meter check.

  Example posts on X: post 1, post 2, post 3

  This happened to me too

• Charged wrongly or after cancelling

  18 people described this on X between August and November 2026.

  People are billed twice, billed after cancelling, or charged for things they never got, and tax demands arrive for sums already paid. Billing errors should be reversed quickly and automatically.

  For example

  • Charged monthly for a service cancelled months earlier, and the refund request was refused.
  • Charged twice for the same purchase, and the duplicate charge has not been reversed.
  • Paid for a plan that never activated, and support offers only automated replies.

  Named most: X (4), Anthropic (2).

  Example posts on X: post 1, post 2, post 3

  This happened to me too

• Outages that are not fixed

  17 people described this on X between August and November 2026.

  Home internet, power and bank apps fail for hours or days, with repeated faults and vague promises. Fast repair and honest timelines would help.

  For example

  • Home internet has been down for days, with the same excuse and no reliable repair date.
  • The bank's app failed for hours, blocking a payment the customer needed to make.
  • Fibre internet failed soon after installation, and the provider keeps refusing or delaying a repair visit.

  Named most: Claro (4), Santander (3).

  Example posts on X: post 1, post 2, post 3

  This happened to me too

• Marketing emails after opting out

  16 people described this on X between August and November 2026.

  People keep getting emails and mail after unsubscribing, sometimes many times. Opt-outs should take effect at once.

  For example

  • Marketing emails keep arriving after several unsubscribe attempts, sometimes for a year or more.
  • The unsubscribe link fails or loops, and emails or texts continue after replying to stop them.
  • Opting out of all communication made no difference, and a complaint to the sender went unanswered.

  Example posts on X: post 1, post 2, post 3

  This happened to me too

• Insurance claims denied or delayed

  15 people described this on X between November and November 2026.

  Insurers reject or stall claims that doctors or contracts support, and sometimes cancel policies. Written reasons and fast independent review would help.

  For example

  • A claim was rejected with no clear reason, even though the treating doctor said the treatment was needed.
  • The insurer cancelled the policy after years of premiums, just when a claim was made.
  • A claim has dragged on for months with repeated document requests and missed deadlines.

  Named most: Care Health Insurance (2).

  Example posts on X: post 1, post 2, post 3

  This happened to me too

• Landlords keeping deposits

  13 people described this on X between August and November 2026.

  Landlords keep deposits for damage that was listed or never happened, ignore messages, or leave defects unrepaired. Independent deposit protection and quick dispute routes would help.

  For example

  • The landlord keeps the whole deposit for damage that was already listed in the move-in report.
  • Messages asking for the deposit back, with itemised deductions, are simply ignored by the former landlord.
  • Deductions were made for cleaning or damage the tenant says never existed, with no photos shown.

  Example posts on X: post 1, post 2, post 3

  This happened to me too

• Months waiting for hospital care

  10 people described this on X between August and November 2026.

  Patients wait many hours in emergency rooms and months or years for referrals, scans and treatment, sometimes dropped from lists without notice. Honest waiting times and notice of changes would help.

  For example

  • Patients wait many months for a specialist appointment or scan, and results then take months more.
  • A long emergency room wait ended with the patient forgotten, despite an urgent triage priority.
  • An appointment letter arrived after the appointment date, following a long wait on the list.

  Named most: NHS (4).

  Example posts on X: post 1, post 2, post 3

  This happened to me too

• Late and cancelled trains

  10 people described this on X between September and November 2026.

  Trains run late or are cancelled with little explanation. Reliable timetables and clear information would help.

  For example

  • The commuter train was cancelled with little notice, forcing people to leave home much earlier.
  • The same service runs late day after day, and staff dismiss delays of twenty minutes as slight.
  • Trains are forty to sixty minutes late, and passengers get no clear explanation.

  Named most: CP (9).

  Example posts on X: post 1, post 2, post 3

  This happened to me too

• App updates that break what worked

  8 people described this on X between August and November 2026.

  Updates remove features, bury controls or break logins, with no warning and no reply to feedback. Test changes with users and give notice.

  For example

  • A recent update removed a feature people relied on, such as search, with no warning.
  • After the update the app lags, buries controls, and needs extra taps for everyday tasks.
  • An update broke the login or moved saved items, and nobody replied to the complaint.

  Example posts on X: post 1, post 2, post 3

  This happened to me too

• Slow, understaffed public offices

  7 people described this on X between August and November 2026.

  Public bodies fail on simple requests, relocate services far away, and have IT systems that break without explanation. Staffing, plain updates and working systems would help.

  For example

  • Simple requests to public offices take very long because the services are short of staff.
  • Government IT systems keep failing and the public gets no explanation or timeline.
  • Families lose services after offices are moved or closed, and have nowhere nearby to go.

  Example posts on X: post 1, post 2, post 3

  This happened to me too

• Prices up, service down, no notice

  6 people described this on X between September and November 2026.

  Subscriptions rise in price, add ads or shrink the product without warning. Notice and the right to leave without penalty would fix it.

  For example

  • The subscription price rises again and again, even though the service itself has not improved.
  • A paid plan that promised no adverts now shows adverts, after several price increases.
  • A product quietly got smaller while the price stayed the same, with no notice to customers.

  Example posts on X: post 1, post 2, post 3

  This happened to me too

How this is made: we search public posts on X for complaints, an AI sorts each one by organisation and cause, and a person checks every group before it shows here. The examples are written by us from many posts, not anyone's own words.