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Can't cancel a subscription, and it keeps charging

There's no cancel button, or cancelling needs a phone call or a login you no longer have. Meanwhile the card is charged every month.

For example

• Signing up took a minute online, but cancelling means phoning during office hours.
• Locked out of the account, so the cancel page can't be reached, and the charges keep coming.
• The account was suspended, yet the subscription still bills every month.
• The cancel button gives an error, or a support bot that can't cancel anything.
• The gym took the sign-up online but will only cancel in person.

Written by us from the reports, not anyone's own words. How we write this