Privacy

Last changed 7 November 2026.

What we keep

• Your complaint: what you wrote, the plain-words version you approved, your answers (organisation, when, what should change), and any photos or videos you attached. Private: only you (signed in) and our moderators can see it.
• Your email address, to confirm your complaint, sign you in with a link and send updates you asked for. Never shown to anyone, never sold, never given to the organisation.
• A hash of your internet address, changing daily, to limit how many complaints one connection can send in an hour. We can't turn it back into your address.
• Two cookies: one for a complaint you haven't confirmed yet (30 days) and one that keeps you signed in (90 days). No advertising or tracking cookies.

Complaints sent by an AI assistant

If your assistant files a complaint for you (through our MCP server or API), we keep the same things, plus the name the assistant gave itself and a hash of the key it uses to check the status. We email you the text it wrote; nothing is counted until you confirm. What your assistant's own service does with your words is up to that service.

Photos, videos and documents

Photos you add on this site are converted in your browser before upload, which removes location and camera data. On our side we also strip that data from JPEG and PNG photos, including ones an assistant sends. Other photo formats (HEIC, WebP), videos and PDFs are stored as sent and may contain location or author data. Only you and our moderators can see them, and they are never shown on a public page. If your assistant sends a link, we download the file from it once.

If you speak instead of typing

When you tap the microphone, your recording goes to a speech-to-text model (OpenAI's Whisper, run by Cloudflare Workers AI), and the text comes back into the box for you to check. We don't keep the recording, and it isn't logged.

Who else sees it

• Cloudflare hosts the site and sends our emails. Complaints are stored in its database in western Europe, and photos and videos in its EU storage.
• An AI model (Meta's Llama, run by Cloudflare Workers AI) reads your complaint to remove personal details and match it with others. It is not trained on your complaint.
• The organisation that can fix an issue receives evidence: counts, patterns, dates and the plain-words versions, without names, emails or files, and only if you agreed when you sent it.

Visits

We count visits with our own first-party analytics (pages viewed, rough device type, country). No third-party trackers.

Your rights

Sign in to My complaints to see everything you sent, and delete all of it, including your email address, with one button. You can also write to contact@qomplain.com to ask for a copy, a correction or deletion, or to object. You can complain to your data protection authority; in Portugal that is the CNPD.

Sensitive matters

Complaints about immigration, health or other sensitive matters are kept private, used only to group them with others and to build anonymous patterns, and deleted when you ask.

Feedback form

The feedback form keeps your message, the page you sent it from, your rough device type, and your email only if you give one.